Moving to Germany as an expat brings exciting opportunities, but it also means learning a new system for emergencies. Whether you're dealing with a break-in, a medical emergency, or a lockout, having the right contact numbers saved in your phone can make all the difference. Language barriers and unfamiliar procedures can make stressful situations even more challenging, which is why preparation is key.
This guide compiles the essential emergency contacts every English-speaking expat should have readily available. We'll cover police, medical services, locksmiths, utilities, and other critical numbers you might need in Germany. Bookmark this page and save these numbers now—you'll thank yourself later.
Police, Fire & Medical Emergencies
Emergency 112 is Germany's universal emergency number for fire and ambulance services services. Trained dispatchers speak English, making it the best first point of contact for English-speaking expats. When you call, stay calm, clearly state your emergency type, and provide your location. The system works well even if your German is limited.
For non-emergency police matters, contact your local police station's non-emergency line. In Berlin, that's 030 69913; in Munich, 089 2910; in Cologne, 0221 229; and in Hamburg, 040 4286. Save your city's specific number—it's useful for reporting thefts, lockouts, or suspicious activity that doesn't require immediate response.
Medical emergencies should also go through 112. For less urgent health issues, call your doctor's emergency service (Notfalldienst) or visit an Notaufnahme (emergency room). Many hospitals have English-speaking staff, especially in larger cities. Your statutory health insurance (Krankenkasse) provider can also direct you to English-speaking doctors in your area.
Locksmith & Security Services
Lockouts and break-ins are situations where you need reliable, English-speaking help fast. locksmith-experts.de offers 24/7 emergency locksmith services across Germany with English-speaking technicians. Call 015161134271 for immediate assistance with lockouts, broken locks, or security concerns. Our team understands expat needs and can assist with apartment lockouts, lost keys, and emergency lock repairs.
When calling a locksmith, have your address ready and be prepared to verify your identity as a resident. Response times vary by location, but emergency services typically arrive within 30–60 minutes in major cities. Keep documentation of your tenancy (lease agreement) handy—landlords or property managers sometimes require this for lockout calls. Licensed locksmiths in Germany follow strict professional standards (DIN standards), so always ask for credentials.
For apartment lockouts, contact your landlord or property management first if you're a renter. Many have spare keys and can authorize entry. However, if they're unavailable, a professional locksmith is your next step. Emergency locksmith services in Germany are typically more expensive than standard calls (€80–200+ for callout), so it's worth preventing lockouts by having a spare key with a trusted neighbor or friend.
Utilities & Home Services
Gas leaks, water damage, or electrical problems require immediate action. Contact your utility provider's emergency line—these numbers are usually on your contract or bill. For gas emergencies, call your gas provider immediately; never use your phone near a suspected gas leak. Water damage claims should go to your landlord and your renter's insurance (Hausratversicherung) provider. Electrical emergencies may require calling an electrician; ask your landlord for recommendations or contact a local 24-hour electrical service.
Germany's housing emergencies are often handled through landlords first. Keep your landlord's emergency contact number saved. For renters, know that your property manager (Hausmeister) handles maintenance calls for common areas. For apartment-specific issues, contact management directly. Many cities have 24-hour plumber and electrician hotlines available through local business directories or your utility provider.
Important Administrative Contacts
Beyond immediate emergencies, save numbers for administrative contacts you might need. These include your city's Bürgerbüro (citizen office), your local Polizeiwache (police station), your health insurance provider, and your embassy or consulate. The US Embassy in Berlin is +49 30 83050; UK Embassy +49 30 204570; Australian Embassy +49 30 880088000. Your embassy can help with passport issues, legal problems, or major concerns.
Additionally, keep your landlord's number, property management contact, and your German address written down in multiple places. Some expats save crucial numbers in their phone under English names paired with German translations (e.g.,
Frequently Asked Questions
First, contact your landlord or property manager—they often have spare keys. If they're unavailable, call a licensed locksmith like locksmith-experts.de at 015161134271. Always verify the locksmith's credentials (ask for ID and proof of licensing). Keep documentation of your tenancy available. Emergency lockout services typically cost €80–200+ depending on time and complexity, so having a spare key with a trusted neighbor can prevent costly emergency calls.
Yes, absolutely. 112 is Germany's universal emergency number and dispatchers are trained to handle English speakers. Clearly state your emergency type (police, fire, medical), provide your location, and stay calm. The system works well for English speakers. For non-emergency matters, contact your local police station's non-emergency line, which may have better English-speaking staff depending on your city.
112 is for life-threatening emergencies (medical, fire, criminal activity in progress). Non-emergency police numbers are for reporting theft, giving statements, or handling matters that aren't immediately dangerous. Germany's non-emergency numbers vary by city—for example, Berlin is 030 69913, Munich is 089 2910. Use 112 only for genuine emergencies to keep lines clear for critical calls.
Yes, renter's insurance (Hausratversicherung) is highly recommended for expats. It covers your personal belongings in case of theft, fire, or water damage. In a lockout or break-in situation, your insurance may cover certain costs or damage. It's also often required by landlords. Insurance companies can direct you to preferred repair services and help with claims during emergencies. Compare quotes from providers like Allianz, AXA, or local insurers.
Evacuate immediately and don't use your phone inside the apartment—gas can ignite from electrical sparks. Leave the building, go to a safe location, and call your gas provider's emergency line (number on your bill) or 112 from outside. Don't re-enter until emergency services confirm it's safe. Inform neighbors if possible. Never attempt to locate or fix a gas leak yourself. Contact your landlord after the emergency is resolved to document the incident.
English-speaking locksmiths available 24/7 across Germany.